We collect personal information from our visitors on a voluntary basis. Personal information may include name, title, company, address, phone number, email address, and other relevant data. Questions or comments submitted by visitors may also include personal information. We do not require personal information to obtain access to most of our site. We do, however, require it to download product information, order products and take advantage of certain other features of our site.
We use the information that visitors provide for such purposes as processing and responding to requests, improving our operations, and communicating with visitors about our products, services and businesses. Subsidiaries and external service providers participate in some of these activities; we do not sell or rent personal information to unrelated businesses for direct marketing purposes, however we may forward such information to unrelated businesses in connection with certain contests or promotions if we have obtained your affirmative consent.
Where a request or inquiry has been made, we will make every reasonable effort to respond from internal sources. In some cases (for example, where we no longer sell the product, but we are aware of a source) we may forward a request or inquiry to an unrelated business. This will be done solely to assist and expedite the response, not as an endorsement of that unrelated business.
Our web server also automatically collects non-personally-identifiable information such as the domain name of the site providing the visitor with Internet access, but not the visitor’s user name. Other examples of information collected by our server include the Internet protocol (IP) address used to connect the visitor’s computer to the Internet, the visitor’s browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics. We use this information in the aggregate to measure the use of our site and to administer and improve our site.
To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
We take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use and we periodically review our security measures.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.